FAQ – Loren Amor

FAQ

Loren Amor is a footwear brand focused on modern, comfortable shoes designed for everyday wear. We create timeless styles that combine elegance, versatility, and all-day comfort, so you can look refined while moving naturally through real life.

Yes. We provide free standard shipping on every order within The United Kingdom, with no minimum purchase required. Style delivered free of charge.
For full details, please refer to our Shipping Policy.

Orders are processed within 1–3 business days. After dispatch, the estimated delivery time is 4–7 business days. In total, you can expect your order to arrive within 5–10 business days. Please note that our order cut-off time is 12:00 PM (GMT), London time.
For full details, please refer to our Shipping Policy

Currently, we ship only within The United Kingdom. Our priority is offering an excellent local experience, if we expand our shipping areas, you will be the first to hear about it.

Items can be returned within 30 days of delivery, provided they are unworn, unwashed, and in their original condition. Items may be tried on to assess fit. Return shipping costs are the customer’s responsibility. To begin a return, email us at support@lorenamor.com
For full details, please refer to our Return & Refund policy.

After your return is received and inspected, you’ll be notified by email. If approved, the refund is issued to your original payment method within 5–10 business days, and may take up to 14 business days to appear depending on your bank or card issuer.
For full details, please refer to our Return & Refund Policy.

Yes, but please contact our support team first. We will confirm whether an exchange is possible or if it’s faster to return the item for a refund and place a new order, ensuring accurate stock management and quicker processing.
For full details, please refer to our Return & Refund Policy.

We currently accept Visa, Mastercard, American Express, Maestro, Apple Pay, and Google Pay. All payments are processed in GBP (British Pound Sterling).
For full details, please refer to our Payment Policy.

Yes. We use secure systems and trusted partners like Shopify to process and protect your data. Payment details are handled securely and we do not store full card numbers. Your information is only used to process orders, provide support, improve our services, and comply with legal obligations, and it is shared only with necessary providers such as payment, shipping, and analytics partners. You can also review our full Privacy Policy for more details.

First, check your tracking link from the dispatch email or use the Tracking Page. Delivery usually takes 5–10 business days. If this time has passed or tracking hasn’t updated, please contact our support team with your order number so we can investigate with the carrier and resolve it quickly.

You can update or cancel your order before it has been dispatched by contacting our support team. Once the order has been shipped, changes or cancellations are no longer possible, but you may return the item within 30 days in accordance with our Return & Refund Policy.

Of course, we are here to support you. Send us a message at support@lorenamor.com or call us at +44 7466 343590, and our friendly support team will be glad to assist.