Terms of service

Last Updated: 23 May 2026

Welcome to Loren Amor (“we”, “us”, “our”).
These Terms govern your use of lorenamor.com and any purchases made through our website (the “Services”).

By accessing or using our Services, you agree to be bound by these Terms and by our Privacy Policy.
If you do not agree, you must not use the Services.

1. Access & Eligibility

You confirm that you are at least 18 years old.
You agree that all information you provide, including contact, billing, and shipping details, is accurate and complete.

You are responsible for keeping any account or login details secure.

2. Products

We aim to display product information, descriptions, and colours as accurately as possible.
However, variations may occur due to device settings, lighting, or manufacturing differences.

We reserve the right to modify, limit, or discontinue products at any time without prior notice.

3. Orders

By placing an order, you make an offer to purchase products from us.
We reserve the right to accept or decline any order at our discretion.

An order is considered accepted once payment has been successfully processed and you receive an order confirmation email.

If we need to cancel or amend your order (for example, due to stock availability or a pricing error), we will contact you using the details provided at checkout.
If payment has already been taken, a full refund will be issued.

All purchases are intended for personal use only and not for resale.

4. Prices, Taxes & Billing

All prices are shown in the currency applicable to your region, as displayed at checkout.

We are a company registered in the Netherlands. VAT or sales tax obligations vary by country and will be handled in accordance with applicable law.
The price shown at checkout is the final amount you pay to us.

You agree to provide accurate billing information and authorise us to charge your selected payment method for all orders placed through our website.

5. Shipping & Delivery

Shipping is provided in accordance with our Shipping Policy, which forms part of these Terms.

Delivery timeframes are estimates only and are not guaranteed.
We are not responsible for delays caused by events beyond our reasonable control, including carrier delays, weather conditions, or operational disruptions.

For full delivery details, please refer to our Shipping Policy.

6. Returns & Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy, which forms part of these Terms.

Nothing in these Terms affects your statutory rights under applicable consumer law in your country.

7. Intellectual Property

All content on lorenamor.com, including text, images, graphics, logos, designs, and layout, is owned by Loren Amor or its licensors.

You may use the Services for personal, non-commercial purposes only.
You may not copy, reproduce, distribute, modify, or create derivative works without our prior written consent.

All trademarks and product names remain the property of their respective owners.

8. Third-Party Tools & Links

Our website may provide access to third-party tools or links to external websites.
Use of such tools or websites is at your own risk.

We are not responsible for the content, terms, or privacy practices of third parties.

9. Relationship with Shopify

Our store is hosted on Shopify.
Shopify provides the e-commerce platform but is not a party to the contract of sale between you and us.

All purchase, delivery, refund, and customer support obligations are solely between you and Loren Amor.

10. Prohibited Uses

You agree not to use the Services:

for any unlawful purpose
to violate any applicable laws or regulations
to infringe our or others’ intellectual property rights
to transmit malicious code or harmful content
to collect personal information of others without consent
to interfere with or disrupt the operation of the website

We reserve the right to suspend or terminate access if misuse is suspected.

11. Disclaimer of Warranties

Except where required by law, the Services and products are provided on an “as is” and “as available” basis.

We do not guarantee that the website will be uninterrupted, timely, secure, or error-free.

12. Limitation of Liability

Nothing in these Terms limits or excludes liability for:

death or personal injury caused by negligence
fraud or fraudulent misrepresentation
any rights you may have under applicable consumer law

To the fullest extent permitted by law, our total liability in connection with any product or Service is limited to the amount paid for the relevant product.

13. Indemnity

You agree to indemnify and hold harmless AFYE V.O.F., its officers, employees, and agents from any claims arising from your breach of these Terms or misuse of the Services, except where caused by our own negligence or wrongdoing.